Where do we post to?
CHIPS Face Masks are only available for delivery in Australia.
How long does it take?
Processing of your order will take 1-3 business days.
We use Australia Post to get your goods to you. Once your order has left our premises, Standard Delivery can take up to 7-10 business days. Express Postage usually takes up to 2 business days to be delivered once it has left our premises. Please refer to the Australia Post website for information on delays, which are currently being experienced with postage, due to COVID-19.
Refunds and returns
Unfortunately, due to hygiene reasons, we cannot provide a refund or replacement if you change your mind.
If you require a refund (due to a manufacturing fault), please email: enquiries@chips.org.au with your receipt and proof of purchase. Items will need to be returned to PO Box 291 Narre Warren VIC 3805 in their original packaging. You will be responsible for paying for your own postal costs for the return of your items. However, if your mask is confirmed to have a problem, you will be entitled to recover reasonable postage costs, so please keep your receipts. We will handle your refund request in accordance with applicable laws.
Replacement Filters
Filters are not reusable and should not be washed. It is recommended that the filter is replaced every 7-10 days. Replacement Filters are not available through CHIPS.
The manufacturer advises that CHIPS Face Masks can be worn without the filter, due to its 3-ply construction.
Care Instructions
CHIPS Face Masks are reusable and hand/machine washable. Wash with medium-high heat. Line dry to prevent shrinking. The colour of your mask may fade with daily washing and disinfecting.
Legal Disclaimer
CHIPS Face Masks are not guaranteed to provide protection against viral or bacterial infections.
As with all health decisions, please consult with your trusted medical professional. We make no medical claims with regard to the usage of these masks.
